Privacy Policy

Safe Pulse (Pty) Ltd provides an emergency-response service designed to allow registered users to request assistance during situations where they may require urgent help. When an emergency request is initiated, Safe Pulse may use information provided by the user, including the user’s location, to facilitate the request and communicate relevant information to an available participating security or response provider. Safe Pulse is a technology and emergency-response coordination service. The availability, response time and actions of independent third-party responders may depend on their availability, location, operating conditions, traffic, weather, the nature of the incident and other circumstances outside Safe Pulse’s direct control.

Depending on how you use Safe Pulse, we may collect the following categories of information. 2.1 Account and identity information When you register, we may collect: • Full name; • Date of birth or age where required; • Mobile telephone number; • Email address; • Residential or other relevant address; • Account login credentials; • Emergency contact information; • Subscription information; • Information necessary to verify or administer your account. You should provide accurate information and keep your account information updated. 2.2 Location information Safe Pulse may collect your device location when you use features that require location information, particularly when you request emergency assistance. Location information may include GPS coordinates, approximate location, current location, location associated with an emergency request, and information necessary to identify or coordinate with an available responder. Safe Pulse does not use precise location information for advertising purposes. 2.3 Emergency contacts You may provide the names and contact details of people you nominate as emergency contacts. You are responsible for ensuring that you are authorised to provide another person’s contact information for this purpose. 2.4 Emergency request information We may collect the date and time of a request, location, type of assistance, request status, responder acceptance information, relevant communications and technical information associated with the request. 2.5 Payment and subscription information Safe Pulse may collect payment status, transaction reference, subscription status, amount paid, payment date and limited payment-related information required to administer your account. We do not intend to store full card numbers, CVV numbers or other complete payment-card credentials on Safe Pulse systems where these are processed directly by an authorised third-party payment provider. 2.6 Device and technical information We may receive device type, operating system, application version, device identifiers where necessary, IP address, network information, push-notification identifiers, crash and diagnostic information, and security and authentication information. 2.7 Communications If you contact Safe Pulse, we may retain information contained in those communications for customer support, account administration, emergency-response coordination, security investigations, dispute resolution, and legal and regulatory compliance.

Safe Pulse may use personal information for creating and administering accounts; providing and processing emergency-response services; determining responder availability; communicating emergency information to participating responders; notifying emergency contacts; processing subscriptions; communicating with users; customer support; preventing fraud and unauthorised access; protecting service security; troubleshooting; improving performance; meeting legal obligations; investigating incidents; enforcing agreements and policies; and other purposes compatible with collection or permitted by applicable law. We do not sell users’ personal information to third parties.

When you initiate an emergency request, certain information may need to be shared with an appropriate participating responder, including your name, telephone number, location and emergency request information. Information is shared only to the extent reasonably necessary for the relevant service, emergency response, safety, security, legal or operational purpose. Independent responders may process information under their own legal and privacy obligations. Safe Pulse does not guarantee their conduct, availability, response time, actions or privacy practices.

Where the service includes emergency-contact notifications, information necessary to notify the contact that an emergency request has been initiated may be transmitted. Users should only nominate emergency contacts who they trust to receive such information.

Safe Pulse may use WhatsApp, SMS, push notifications, email, telephone communication and other communication technologies. Information required to send a communication may be transmitted to the relevant provider, which may independently process it under its own terms and privacy policies.

Safe Pulse may use trusted providers of cloud hosting, database infrastructure, payment processing, authentication, push notifications, communications, mapping and location services, analytics and diagnostics, security services, software infrastructure and technical support. Providers receive only information reasonably necessary for their services, subject to applicable law and safeguards.

Safe Pulse takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, misuse, alteration, destruction and unauthorised processing. Measures may include access controls, authentication, encryption or encrypted transmission, secure hosting, monitoring and logging. No electronic system can be guaranteed completely secure. You are responsible for keeping credentials and your device secure.

Safe Pulse retains personal information only as long as reasonably necessary to provide Services, maintain records, resolve disputes, enforce agreements, prevent fraud and comply with legal, regulatory, accounting or other obligations. When no longer required, we will take reasonable steps to delete, destroy or de-identify it.

Users may request deletion of their Safe Pulse account through the account-deletion mechanism made available by Safe Pulse or by contacting us. We will take reasonable steps to delete associated personal information, subject to legal retention, fraud prevention, disputes, investigations, transaction records, applicable law or other lawful grounds. Google Play requires apps offering account creation to provide a clear method for requesting account and associated data deletion.

Subject to applicable law, you may request confirmation of whether Safe Pulse holds your personal information, access, correction, deletion where legally applicable, object to certain processing, withdraw consent where processing is based on consent, and lodge a complaint concerning processing. Requests may be subject to identity verification and lawful limitations.

Where a user is a minor, use of the Services must comply with applicable laws and consent or authorisation requirements. We do not knowingly collect children’s information for unrelated advertising. Parents or lawful guardians may contact us to request appropriate action.

Our website may use cookies or similar technologies to maintain functionality, remember preferences, improve performance, understand usage, maintain security and support necessary operations. Users may control cookies through browser settings, although disabling them may affect functionality.

Safe Pulse may send service-related communications necessary to operate accounts and provide Services. Where consent is required for direct marketing, Safe Pulse will obtain and manage it in accordance with applicable law. Users may opt out of non-essential marketing communications where an opt-out is provided.

Some technology, hosting, communication or payment providers may process information outside South Africa. Safe Pulse will take reasonable steps to ensure transfers comply with applicable data-protection requirements, including contractual protections, safeguards, consent where required or another lawful basis.

If Safe Pulse becomes aware of a security compromise involving personal information, we will assess it and take reasonable steps to contain, investigate and remediate it. Where required, affected users and/or regulators will be notified in accordance with applicable law.

The Safe Pulse website or application may contain links to third-party websites or services. Safe Pulse is not responsible for their privacy practices, content, security or policies. Review their privacy policies before providing information.

Safe Pulse may update this Privacy Policy to reflect changes to Services, technology, laws, data-processing practices, security or operational requirements. The updated version will be published with a revised Last Updated date. Where required, additional notice or consent will be provided.

Safe Pulse does not guarantee that a responder will always be available, accept every request, arrive within a particular period, be closest to the user, or that Services, GPS, networks, communications or infrastructure will operate without interruption. Emergency response can be affected by outages, devices, inaccurate location data, traffic, weather, geography, responder availability and the incident. Where an immediate threat exists, users should also contact appropriate emergency services directly.

Users agree to provide accurate information; keep credentials confidential; use Services lawfully; not submit false emergency requests; not misuse or interfere with Services; provide accurate emergency-contact information; and keep devices and operating systems reasonably secure. Fraudulent, abusive or deliberately false requests may result in suspension or termination and may be reported where required or permitted.

For privacy requests, account deletion, correction requests or concerns, contact Safe Pulse. Safe Pulse (Pty) Ltd Company Registration Number: 2025/536820/07 Email: ceo@safepulse.co.za Website: safepulse.co.za South Africa We may require sufficient information to verify your identity.

This Privacy Policy is governed by the laws of the Republic of South Africa, subject to mandatory legal rights that may apply in another jurisdiction.

For privacy questions or requests concerning your personal information, contact: Safe Pulse (Pty) Ltd Email: ceo@safepulse.co.za Website: safepulse.co.za Privacy Policy effective date: 29 September 2026.